Field service teams
Who is on site, since when, and for how long.
Who buys it: service companies, utilities, telecom field teams and facility management firms.
Timesheets and visit reports are filled in after the fact, and customers dispute whether a technician came at all.
What your customer watches
Four readings that tell the whole story
- Site visits
- Arrivals and departures at customer sites, from geofences.
- Time on site
- How long each visit lasted.
- Trips
- Travel between jobs, with distance.
- Location
- Where each technician is now.
Alerts
Ready-made rules for this job
Switch them on per unit, test them on last week's data first, and send each one to the person who handles it.
- Geofence entry
- A technician arrives at a site.
- Geofence visit longer than
- A visit runs past the planned time.
- Expected arrival missed
- Nobody reached the site by the set time.
- Inside geofence for
- A vehicle stays at a location too long.
- Speeding
- Speed stays above the limit for ten seconds.
- Offline for
- The tracker stops reporting.
Reports they get
- Visits per site and technician
- Time on site
- Travel time and distance
- Late arrivals
Scheduled to arrive each morning, or pinned to the customer's dashboard.
What you need on site
A tracker in each van, or the Zarokaa mobile app on the technician’s phone.
Sensors are set up once and copied to every device of the same model.
How you can sell it
Three packages, one installation
Visit proof
Arrival and departure records for customers.
Productivity
Time on site versus travel.
Dispatch view
Live map of the team.
Questions
Field service teams: common questions
How are site visits recorded?
Customer sites are geofences. Zarokaa records each arrival and departure automatically, so visit time needs no timesheet.
Can customers verify a visit?
Yes. Reports show arrival, departure and time on site, and can be shared or exported.
Do technicians need a tracker?
Not necessarily. The Zarokaa mobile app can report location from a phone where vans have no tracker.
Also in machines and assets
Construction equipment
Bill every working hour, and catch every hour nobody approved.
Mining and quarrying
Utilisation and fuel use for every machine on site.
Agriculture
Tractors, harvesters and pumps watched across every field.
Trailers, containers and loose assets
Find any asset, and know when it moves without permission.